Besides this product not being shipped out by the company when they first said it would, the company interaction was fine. Shipping was reasonable for this type of item as well. The printer is of amazing quality and detail, though the program it comes with is not the greatest. Also, I found it is printing things a little squished height-wise, whether it is the program or the printer I do not know. I don't see it as a major detraction, because you can easily scale up items in the program height-wise by 18-20%. I Would recommend it as a starting printer, though if you are looking for a more complex one that has a little better options with it I wouldn't.