Shipping & Return Policy
We offer free shipping within the continental United States on orders over $199.
Please reference your product page for specific lead times. After shipment, items will arrive in 2-7 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at email@example.com.
Some models are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about availability.
If you are interested in rush shipping, contact us for shipping rates and options.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you. (The carrier may require a window of time).
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when it arrives, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. We are not able to accept returns on certain damaged products if it is not refused at delivery. If your item(s) do arrived damaged, please contact us immediately and send photos to firstname.lastname@example.org . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
*Please check individual product "cancellations & refunds" section as certain brands/ products may have different cancellation/refund policies.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Contact the manufacturer for any warranty issues.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Contact us to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at email@example.com if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.