Formax

Find Your Solution Here.

Formax is the industry leader in the design, manufacturing and distribution of digital print & finishing, mailing, pressure seal, and data destruction solutions. Superior products and an unparalleled level of service and sales support allow Formax dealers to provide the ideal solution to streamlining virtually all of your outgoing and incoming mail, destruction of confidential data and in-plant digital print finishing.

Founded in 1987, Formax is a privately held company with corporate headquarters based in Dover, New Hampshire and a manufacturing facility in Turlock, California.  Since the company successfully patented its first pressure sealer decades ago, it has continued to evolve with the same never ending focus on innovation, quality and value.  The Formax product line is represented through an extensive dealer network across North America and around the world.  

If you require a lift-gate or inside delivery for any Formax products, you may be charged an extra fee. PLEASE CONTACT US FOR MORE DETAILS.

*Please note Formax does not accept returns. If the machine is not performing to its capabilities, we can warranty it, troubleshoot, and, if applicable, except an exchange!

ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail.  This confirms your order has been received in our system and your credit card is authorized for purchase.  As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund.  If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

ORDER SHIPMENT

Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.

Some models are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.

Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@machineshark.com.

Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.  If your item(s) do arrived damaged, please contact us immediately and send photos to info@machineshark.com . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

Equipment Maintenance From Formax
All product solutions offered by Formax Direct are available with full services rendered on-site. Formax also offers a comprehensive maintenance program designed to deliver optimal performance and longevity for your equipment. Formax Service Agreements are the best way to protect your investment. Formax provides on-site technical services in New Hampshire, Maine, Massachusetts, Rhode Island and Connecticut. Our service hours are:

• Standard business hours of 8:00AM to 5:00PM Monday thru Friday, excluding holidays
• After hours emergency support including weekends, excluding major holidays

Requests for service can be made by calling 1-800-232-5535, Ext. 21 or by pressing 0 and asking to speak with our service dispatcher. Service calls can also be placed by clicking here and filling out the service request form.

Installation & Training on Equipment Purchases
Formax takes pride in exceeding your service expectations and will do this right from the start. All equipment solutions purchased from Formax Direct include on-site installation and training of key operators. Our goal is to make sure all operators are fully trained and comfortable in the operation of the equipment. A refresher course for further operator training is also available within the first 90 days after installation. Our goal is for all of our customers to reach the maximum benefit and return on investment from their new equipment purchase.

Ongoing Service Options
Formax offers several service options including:

• Service Agreement that includes complete equipment maintenance
• On-Site support per request
• Telephone technical support

When calling Formax for service you can expect:

• To speak with a service dispatcher to log your call and to receive an estimated time of arrival either at the time of your call or within 60 minutes.
• On-site technical support in most cases occurs the same day a service call is placed or at most within 24 hours. Priority is always given to mission-critical applications such as payroll so that your company is able to meet its most important deadlines.
• If we are unable to restore full functionality to your Formax product within 24 hours of our original arrival, we will be happy to furnish your company with a loaner when and where available.

Service Agreements
Formax Service Agreements provide complete equipment maintenance that increase equipment longevity and productivity. Standard hours of operation are 8:00AM - 5:00PM Monday thru Friday, excluding holidays. Formax Service Agreements cover parts, labor and either one or two preventative maintenance calls per year for most machines. Preventative maintenance calls are scheduled periodically and include:

• Inspection of all components
• All necessary adjustments, cleaning, proper lubrication and oiling
• Test-run of customer media whenever available
• Follow-up operator training on request

Other benefits of a Formax Service Agreement include: your ability to budget a fixed cost for maintaining your equipment, priority service, and the elimination of delays involved with generating a purchase order to track invoicing and call placement.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within one month of your purchase date, please let us know and we will credit back the difference. We want you to feel confident that you are getting the absolute best price for the product or products that you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date, we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has the following restrictions:

• Promotions such as rebates and buy one, get one free offers are not eligible.
• We cannot price match items that are out of stock.
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the item you have purchased.
• The Price Match Guarantee will be calculated based on item price, sales tax, and shipping charges.
• Price Matches Do Not Apply For Exchange Orders.

TAX NOTE

Some of the brands that we work with have Nexus in multiple USA states and so we are required to charge sales tax for specific products shipping to specific states.  YOU WILL RECEIVE AN EMAIL NOTIFICATION AND A SEPARATE SALES TAX INVOICE AFTER PURCHASE IF THIS APPLIES TO YOU.