Can I use distilled water?
- Do not use distilled water. The Brio 410CC can only be filled with tap water.
Why is my boiler not releasing any steam?
- If your boiler is not releasing any steam, please check for the following:
- Ensure that the hose is correctly connected to the body. If the steam hose is not connected, the steam will not activate.
- Confirm the unit is fully heated up. When the unit is ready, a green light will illuminate and you are ready to steam.
- If you are still experiencing issues, contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.
How hot is the steam being emitted from my Brio Plus 410CC?
- The steam temperature at the tip of the Brio Plus is 260°F / 127°C.
How big is the tank on the Brio Plus 410CC?
- The Brio Plus 410CC includes a 1.2 L Water Capacity and a 1.3L storage tank.
- The Brio Plus 410CC also features CSS Continuous Fill Technology, which means that you can refill the water tank when the water level is low and away you go. No need to wait for it to cool down or depressurize first!
How powerful is the Brio Plus 410CC?
- Our 5-bar (72 PSI) operating pressure and up to 63gm/min steam output ensures outstanding professional results.
How long is the Brio Plus 410CC steam hose? Can it go any longer?
- The Brio Plus 410CC is equipped with a 6’ steam hose. This is the optimal length for steam. Any longer and you will get too much moisture buildup in the line which can cause condensation, sometimes misunderstood as “leaking”.
What is the Steam Activation switch?
- The Steam Activation switch is located at the top of the unit. Press the middle part of the steam activation switch to start the steaming process.
What accessories does the Brio Plus 410CC come with?
- The Brio Plus 410CC comes with a 28-piece accessory kit, which includes Floor Brush x 1, Window Wiper x 1, Detail Scraper x 1, Small Triangle Nylon Shaped Brush x 2, Big Triangle Nylon Shaped Brush x 1, Small Nylon Round Brush x 10, Small Brass Round Brush x 3, High Pressure Steam Nozzle with Twist Lock x 1, 2 Long Extension Rods Set x 1, Short Angle Extension Rods x 1, Cloth for Floor Brush x 2, Cloth for Big Triangle Shaped Brush x 2, Funnel x 1, Measuring Cup x 1, Steam Hose x 1 and Storage Bag.
Does the Brio Plus 410CC come with a warranty?
- The Brio Plus 410CC comes with a lifetime warranty on the boiler. All other parts are covered by a 1-year warranty against manufacturing defects.
RESOURCES
Quick Start Guide
Trilingual Manual
About Reliable
At Reliable, we do what we love, and take pride in doing it right. You want what’s best for the people, places and things that matter in your life – from where you live to what you wear. So do we. From the start, we approach every product with a craftsman’s attention to detail and passion for making it right. Quality, functionality, design and customer service play an equally important part in delivering what’s right for you.
SINCE 1955
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ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.
Some models are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@machineshark.com.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to info@machineshark.com . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.