Warranty Period; Repair or Replacement; Shipping
The standard Warranty Period for these products is one year from the date of invoice, except that the standard Warranty Period for heating rod(s), thermal sensor(s), heat bed(s), cooling fan(s) and circuit board(s) such as the LCD, LCD Logic Board, Motion Controller Board and Extruder Board (for Pro2 Series and N Series only) is ninety (90) days from the date of purchase.
If the original purchaser purchases an extended warranty, then:
For One Year Extended Warranties, the Warranty Period for all components is one year from the date of invoice.
For Two Year Extended Warranties, the Warranty Period for all components is two years from the date of invoice.
For Three Year Extended Warranties, the Warranty Period for all components is three years from the date of invoice.
1-Year RaiseShield: Full warranty coverage of electrical and mechanical components of Raise3D Pro2 Series printers for 1 year, consumables and cosmetic imperfection not included.
2-Year RaiseShield: Full warranty coverage of electrical and mechanical components of Raise3D Pro2 Series printers for 2 year, consumables and cosmetic imperfection not included.
3-Year RaiseShield: Full warranty coverage of electrical and mechanical components of Raise3D Pro2 Series printers for 3 year, consumables and cosmetic imperfection not included.
Warranty claims must be submitted prior to the end of the applicable Warranty Period.
With respect to valid warranty claims made during the applicable Warranty Period, Raise3D will, at its option, repair or replace the defective products at no charge. We may also make arrangements with you to send you replacement parts that you may install on the printer. Appearance defects that do not affect product’s functioning are NOT covered by this warranty. If a product is to be replaced or returned for repair, shipping will be via ground carrier, and we will pay shipping costs only from the original product delivery address and our facility. You must insure the shipment or accept the risk of loss or damage during shipment. After the return shipment is received by Raise3D and the purchaser’s product issues have been confirmed to be covered under this warranty, Raise3D will ship the repaired or replacement printer to the purchaser freight prepaid to an address in the continental United States or Canada, where applicable.
Damage due to shipping the products from Raise3D to the purchaser upon the initial purchase thereof is covered under this limited warranty, but only when Raise3D is shipping the item via a carrier selected by Raise3D. The purchaser of the product, or the purchaser’s agents, is responsible for any damage to products that are picked up by the purchaser or its agent or shipper from Raise3D’s facility. If Raise3D repairs or replaces a product, its limited warranty term is not extended.
If the original purchaser is unsatisfied with the printer it purchased from Raise3D, the original purchaser can return/exchange it within 30 days from the date of its purchase, provided that for a printer that is not defective the original purchaser must pay a restocking fee equal to 25% of the manufacturer’s suggested retail price (MSRP), and the cost of shipping the printer back to the Raise3D facility. The original purchaser must notify us prior to returning the printer so that we can make appropriate shipping arrangements.
Filaments and Third Party Supplies
Due to wide variations in the quality and performance of third party filaments and other third party-supplied materials and supplies, purchaser agrees to use its best effort to use only certified materials and supplies that are sold or provided by Raise3D (listed at https://www.raise3d.com/compatible-filaments/) or by Raise3D-approved third parties. The customer will bear the risk of damage or product nonperformance resulting from the use of filaments or other supplies that are not supplied by Raise3D or a certified supplier.
If you have unused spare parts, you may return them for a refund during the period ending ninety (90) days from the purchase date. Shipping costs are not refundable, however. Used spare parts cannot be returned or exchanged.
Raise3D reserves the right to determine the validity of all warranty claims.
The limited warranty provided hereby is void if the printer’s serial number has been altered or removed, if the printer has been misused or damaged, or if the printer was altered, modified, or serviced by unauthorized service people, and does not cover damage due to external causes, including problems with electrical power, usage not in accordance with product instructions, failure to perform required cleaning or preventive maintenance if specified by Raise3D and problems caused by use of parts and components not supplied by Raise3D.
Your Raise3D Printer is transported in reusable, durable packaging that has been specially designed to protect the printer during transport. This packaging must be kept during the warranty period and used anytime you need to transport the printer. If the original shipping carton and packaging are not available, the purchaser must notify Raise3D, who will send a replacement carton and packaging materials to the purchaser, at the purchaser’s expense.
If you have a warranty claim, please contact your vendor for shipping instructions and other information regarding the processing of your claim.
The foregoing warranty contains Raise3D’s sole warranty, and the customer’s sole remedy, with respect to defects in any Raise3D products. Raise3D disclaims all other warranties whatsoever, express or implied, with respect to Raise3D’s products, including without limitation all warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will Raise3D be liable for any special, indirect, incidental, or consequential damages of any kind, including but not limited to, loss of profits, lost data or lost software.
These products have been thoroughly tested and inspected at the factory prior to shipment. Nevertheless, inspect your products completely for any damage or loss of parts that may have occurred during shipment. Notify the delivering carrier promptly if damage claims are to be filed. If the laws of the country in which the Product is sold provide for mandatory and non-waivable warranty rights that are broader than those provided herein, we will provide you with warranty service and rights in accordance with such laws
Raise3D reserves the right to modify or update its products without obligation and to replace any equipment delivered prior to any such change. Raise3D shall own all parts removed from repaired products.
Consumables and Excluded Items
The foregoing warranty does not apply to consumables, such as hot end(s), nozzle(s), fan cover(s), build surface, build plate(s) or top cover(s) or other items that are expended in the normal operation of the printer, nor does it cover external devices, accessories or parts added to a Raise3D system after the system is shipped from Raise3D. However, if you have unopened unused filaments or any other unused consumables, you may return them for a refund during the period ending ninety (90) days from the purchase date. Shipping costs are not refundable.
Opened filaments or used consumables cannot be returned or exchanged.